Show Your Best

The 2012 Olympic Games are coming to London next summer, and the International Olympic Committee wants to attract younger viewers. How will they do that, you ask? Well, how about a website that allows youngsters to upload video clips of themselves performing some athletic feat…then create a mashup with their footage and footage of real Olympic athletes that can be posted to their Facebook page. Oh, and there’s a chance to win prizes and a trip to the London Games in the process. Sounds like a perfect scheme to take advantage of the inflated egos of the “participation generation”…those who grew up getting ribbons and trophies just for showing up. As the campaign says, “everyone’s best is worth celebrating.”

You can watch an introductory video clip here: https://showyourbest.olympic.org/en#!/intro

According to a write-up in the New York Times,

Mike Doherty, the president of Cole & Weber, said the campaign’s theme would resonate with a younger audience since many are used to interacting with others around the world through platforms like social media and video games. Most important, he added, “they certainly all think they are the best at something.”

What is Herman Cain’s Communications Director Smoking?

We’re quickly approaching an election year, and you know what that means…political ads 24/7. More and more we’re seeing ads launched and tested online where ROI can be extremely high if an ad goes viral. Even better is an online ad that attracts the attention of traditional media. The result is free exposure when broadcast and cable news outlets spend precious airtime talking about or even screening the online ad.

That may be the strategy behind an online ad for Herman Cain, who is running for the Republican nomination to challenge Barak Obama in the 2012 Presidential race. The ad, with more than 1.2 million views and counting, features Cain’s chief of staff Mark Block who, at the end of the spot, takes a drag on a cigarette. You can watch the ad on [Youtube]. This is an unconventional approach, to say the least. As Block says in the spot, “we’ve run a campaign like nobody’s ever seen.”And while Block says the ad is not intended to promote smoking or to send a subliminal message, that’s not stopping media critics and journalists for looking for the subtext beneath the subtext. Some are suggesting that it is defiant gesture towards the nanny-ism of Big Government that wants to tell people what they can or cannot do.

Another bazaar web ad is the long-form, He Carried Yellow Flowers. Conner Friedersdorf at the Atlantic calls it a “Dadaist Meta-Western.” I don’t know where to begin with this one, so I encourage you to watch it on [YouTube] and leave your comments below. What do you think is the message? And does it make you think of Herman Cain as a viable contender for the office of President of the United States of America?

 

Social Media and the OWS Movement

The Occupy Wall Street movement has been generating a lot of attention from the mainstream media in recent weeks. According to a report in the NYT, media coverage has been increasing as the movement gains strength and spreads to other cities. The proximity of the protestors to the nerve center of the US news industry, just blocks away in NYC, certainly helps. Organizers have also worked hard to create stories that the mainstream media are likely to cover, including orchestrated attempts to obstruct traffic and confront police.

The protestors have demonstrated some media savvy as indicated by a sign held by one protester-“Whoever controls the media, the messages, controls the culture.” They’ve got a website and they even have a print publication devoted to getting their story out. The Occupy Wall Street Journal is being supported  using funds raised by a Kickstarter campaign called Occupy Wall Street Media which has raised more than $75K to date. You can find their first issue on Google Docs here. On the Kickstarter site you can view a 3-minute video that includes sound bites from Michael Moore, a documentary filmmaker who has made a career championing the cause of the working class. Speaking of documentaries, the Academy Award winning doc from 2010, Inside Job, is an eye-opening look at the 2008 crash and subsequent attempts to deal with the financial mess that ensued. If you really want to understand the frustration being directed at Wall Street, big business, and the government this documentary would be a good place to start.

But just like the Arab spring and the Tea Party movements that came before, another factor that has helped the OWS movement gain attention and momentum is the use of social media. According to Jeff Jarvis, professor of journalism and author of the blog BuzzMachine, “#OccupyWallStreet is a hashtag revolt.” Jarvis goes on to explain that, “a hashtag has no owner, no hierarchy, no canon or credo. It is a blank slate onto which anyone may impose his or her frustrations, complaints, demands, wishes, or principles.” Using Facebook and twitter is neither new nor innovative in late 2011, but it is and will be an essential part of any current and future populist movement. The raw power of unfiltered, instantaneous mobile communication cannot be denied. The fact that mainstream media are taking their cues from social media certainly helps. While social media is a powerful tool for coordinating and inspiring participants in a populist movement, the mainstream media brings the movement to the attention of a much larger segment of the population.

In an interesting twist with conspiratorial overtones, some have accused twitter of censoring the OccupyWallStreet hashtag and downplaying the size of the twitter stream that is being generated. This alleged censorship may be the result of a cosy relationship that twitter has with investment banks on Wall Street, according to one report.

It is also worth noting that the OWS movement was instigated by the Adbusters organization out of Vancouver, Canada. Adbusters may be best known for their anti-consumerism and anti-capitalistic positions on advertising and consumption. The Adbusters media foundation is, according to their website, “a global network of artists,  activists, writers, pranksters, students, educators and entrepreneurs who want to advance the new social activist movement of the information age. Our aim is to topple existing power structures and forge a major shift in the way we will live in the 21st century.” The Adbusters organization is also known as sponsor of annual social marketing campaigns like Buy Nothing Day and Digital Detox Week.

Whether the OWS movement has legs and can reach critical mass may become evident on November 5th when, according to the Christian Science Monitor, “consumers are being urged to transfer their bank accounts from large, national financial institutions to community banks and credit unions.” If this movement grows, and hundreds of thousands close out their bank accounts, we’ll know that this is not just a fringe movement of leftists and anarchists.

Climate Change Getting the Cold Shoulder

Early last year I wrote about the PR problem facing the global warming community. As I noted then, public interest in efforts to address global warming has fallen dramatically from earlier times when Al Gore’s documentary An Inconvenient Truth was perceived as, well, truth.

Much has changed since then, including a global recession that has taken the edge off of long-term efforts to avert possible or probable ecological disaster. Ask an out-of-work environmentalists about climate change and you may find that he is much more focused on finding a short-term solution to his economic hardship.

Another setback for the movement was the “climategate” scandal in which stolen emails suggested that climate scientists were hiding contrary data in an attempt to prop up their theories. This fall from grace was too much for some climate-change supporters who jumped ship and joined the ranks of skeptics.

Thirdly, the fact that Europe and the US have experienced a colder-than-normal winter with record snowfalls in the mid-west and east coast hasn’t exactly helped the climate change cause.

In light of the set-backs, those who want to keep climate change front and center are struggling to promote their cause.  A recent article in Der Spiegel highlights the failure of climate change advocates to find a compelling visual or spokesperson to make their case. And without a compelling hook, the climate change story has moved off the front page. (That’s a newspaper metaphor for those of you under the age of 45 who don’t read newspapers.) To try to get the story back in the limelight, climate change evangelists are resorting to marketing tricks like those mentioned in the Der Spiegel piece.

Things may change…actually, they always do. Perhaps they’ll find a compelling narrative that renews interest and concern on the part of the public. But for now, the climate change story is a hard sell to a jaded public that is significantly more interested in short term comfort and the latest tabloid gossip than a far-off environmental nightmare that may, or may not, be headed our way.

Skins Skating on Thin Ice

I hesitated to write about the new MTV series Skins, a remake of a BBC series by the same name. By pushing the envelope MTV knew that it would generate plenty of buzz–and contributing to that buzz, even in a very small way, makes me an accomplice in their marketing scheme.  I’m going ahead with this post because I believe that the debate over Skins is one that must be joined if you’re going to engage modern popular culture and the role of media in shaping that culture. Recent accusations that the program may actually cross the line into child pornography is another reason why this is not just another Jersey Shore. Several of the actors on Skins are as young as 15 and that raises serious questions about the appropriateness of the acts they’re portraying on the small screen.

Skins premiered on MTV to strong ratings (3.26 million viewers 18-49) but fell to less than half this in its second episode. The premiere was likely boosted by two things: 1) people checking out the show to see what all the fuss was about and, 2) a new episode of Jersey Shore as a lead-in. Jersey Shore has been a ratings powerhouse and last week’s special episode (featuring the much publicized arrest of Snooki) drew 7.7 million viewers.

Despite the TV-MA ratings, Nielsen estimates that more than one-third of the Skins premiere audience were under the age of 18. That shouldn’t be surprising since MTV has claimed to own the teen demographic for some time.

Now, on to the controversy. David Carr, writing in the New York Times, makes an interesting point when he observed that Skins does not exist in a vacuum. While critics argue that these kinds of media portrayals are glamorized depictions far from reality, there’s also a bit of truth to MTV’s claim that much of the behavior we see in shows like Skins happens with or without media depictions. According to Carr,

Now that MTV is back on its heels, you will hear arguments that “Skins” merely describes the world that we already live in. There’s something to that. MTV didn’t invent “friends with benefits,” oral sex as the new kiss or stripper chic as a teenage fashion aspiration.

“Skins” is nothing new, only a corporate effort to clone a provocative drama that will make MTV less dependent on reality shows and add to the bottom line. True, MTV is not alone. Abercrombie & Fitch built a brand out of writhing, half-naked teenagers, as Calvin Klein once did.

But the critics of Skins also have justification to claim that media depictions of bad behavior are educational lessons, especially for young viewers. Once again Carr explains the difference between Jersey Shore and Skins in this regard.

Even in the most scripted reality programming, the waterfall of poor personal choices is interrupted by comeuppance. People get painful hangovers, the heartbreaks are real if overly dramatic and the cast members have to live with their decisions.

Not so on “Skins,” where a girl who overdoses and is rushed to the hospital wakes up to laughter when the stolen S.U.V. taking her there slams to a halt. Teenagers show children how to roll blunts, bottles of vodka are traded on merry go-rounds, and youngsters shrug off being molested and threatened by a drug dealer. And when the driver of the stolen S.U.V. gets distracted and half a dozen adolescents go rolling into a river, the car is lost but everyone bobs to the surface with a smile at the wonder of it all.

Leading the charge against Skins is Parents Television Council, a conservative media watchdog group, or, as their website puts it, “A non-partisan education organization advocating responsible entertainment.” PTC called Skins, “the most dangerous program ever” for children and their website includes an interactive feature that allows visitors to fire off a letter of disapproval to sponsors. And that tactic appears to be working.

MTV has seen important advertisers back away from Skins for fear of associating their brand with content that goes beyond edgy. Taco Bell (you know, the company using meat filling that is–surprise–significantly less than 100% beef), Gillette, Wrigley, Foot Locker, L’Oreal , Schick, and Subway have pulled spots. The movie studios and assorted products targeting the Skins demographic remained on the air in episode two. One of the spots on Monday night was for stretch mark cream. One commentator joked that it might have been a direct response ad! Oh, and you might not be surprised to learn that one of the advertisers of this week’s episode was the video game Dead Space 2 (see post below).

What do you think? Does the lifestyle presented by Skins and similar programs resonate with your personal experience? Are parents making too much of a fuss about something that will likely self-destruct on its own? Or is there something here that demands a response…something that, if left unchecked, will lead to even more dangerous behavior by even more adolescents?

Your Mom’s Gonna Hate This

Electronic Arts has taken an edgy and controversial approach to marketing Dead Space 2, a videogame described as a, “third-person horror survival game in which players must battle an alien infestation” by “strategically dismembering” necromorphs. In a viral marketing campaign, [see clip below], 200 “moms” were invited to participate in “market research” that turned out to be a way to collect their on-camera reactions to some of the most horrific scenes from Dead Space 2.  Here’s the clip:

[youtube=http://www.youtube.com/watch?v=jri8LFci4xQ]

In case you missed it, the VO said, “A mom’s disapproval has always been an accurate barometer of what is cool.” But wait, this video game is rated M the by the ESRB (Entertainment Software Rating Board), meaning it is to be sold only to buyers age 17 or older. Last time I checked that crowd wasn’t overly concerned about what their moms liked or didn’t like. Is it possible that EA is actually marketing a game rated “M” to kids younger than those allowed to buy it? This marketing campaign is going to give more ammunition to critics of video game violence: people like Jon Leibowitz, chairman of the FTC, who, according to Wired magazine, was quoted as saying that “the videogame industry’s self-regulatory efforts around the marketing of violent video games to minors are still ‘far from perfect.’”

There’s another issue here that centers on ethics of research. According to the video, “over 200 moms were recruited to participate in market research, only this wasn’t market research.” Obviously the moms were asked to sign a release form that gives EA’s market researchers permission to use the video from the hidden cameras, but the breach of standard research ethics is obvious and appalling. Beyond that, the moms may have legal recourse based on the emotional and psychological distress that they may have experienced in the process. I’m sure EA has a large legal team, but they may be well advised to “lawyer up” in order to defend this controversial example of ambush marketing.

Political Ads: Stimulus for Local TV Stations

Political advertising is finally coming to a close in most markets and you can hear the collective sigh of relief from nearly everyone. Everyone that is except for local TV stations who have been raking in the dough as candidates have spent a reported record $3 BILLION! Most of that money has been going to local TV buys and for most local stations the revenue has been just what they’ve needed to counter the hard-hitting recession. Besides major sporting events, e.g. Olympic games, Superbowls, World Series and college sporting events, political ads are a regular boost to TV stations’ budgets. But these are not always a sure deal. Just ask Fox who had the rights to the World Series this year. The  short series left a lot of advertising revenue on the table.

There are several reasons why so much money has changed hands. First, there were a lot of hotly contested races between Republican, Tea Party, Democratic and Independent candidates. Second, there was an influx of money from outside organizations such as labor unions and corporations. Just this past Spring a Supreme Court ruling (Citizen’s United v FEC) opened the door to more spending from outside interest groups. And third, there seem to be more and more candidates who self-finance their races. Meg Whitman, former CEO of eBay, spent a reported $142 M of her own money.

In the end it all adds up to a big paycheck for TV stations around the country…including Colorado where the Senate race between Bennet and Buck is too close to call. So when you turn on the TV tomorrow, just think of all the TV station owners and managers who may be shedding a tear or two that the political spots are gone…at least for the next 18 months or so.

Apple PR v Student Journalist

An online spat with Apple may have contributed to a student journalist’s invitation to cover the release of Microsoft’s Windows Phone 7. Chelsea Kate Isaacs, a journalism major at Long Island University, received a class assignment that involved finding out more about an initiative at her college to buy iPads for all incoming students. As any good journalist, Chelsea contacted Apple requesting a quote about using iPads in an academic setting. But after the Apple PR department failed to return multiple phone messages, she sent an email to Steve Jobs…who, in hindsight, probably wished he hadn’t responded. But he did respond, leading to a back-and-forth that quickly deteriorated. A final email from Jobs reportedly said, “Please leave us alone.” You can read more about the reported email exchange here.

That might be the end of the story, except that Microsoft saw an opportunity to promote its Windows Phone 7 by selecting Isaacs to travel, all expenses paid, to the Microsoft launch event. According to CNET news, “Despite two radically different experiences, Isaacs said she has no plans to cover either company any differently.
Read more.

What corporate PR lesson, if any, should we take away from this incident?

Craigslist self-censors adult services listings

Craigslist, the popular online classified advertising service, has decided to pull adult services listings that have been used by those engaging in prostitution and the sex trade industries. In response to criticism from celebrities and politicians, and facing legal battles from a consortium of 17 attorneys general, Craigslist decided to switch rather than fight. This is despite the fact that the adult services section brought in more than $36m last year, approximately 30 percent of their total revenue.

With a graphic of the word “censored” replacing the listing for adult services, Craigslist indicated an unwillingness to fight a legal challenge that it might actually win if it went to trial. Current regulation of the internet is essentially “hands-off” and does not hold bulletin boards and other listing services responsible for content posted by users. However, it is likely that the media attention focused on the Craigslist Killer, a man accused of robbing and killing prostitutes contacted through Craigslist, was a significant factor in turning public opinion against the classified ad service. Critics claimed that Craigslist facilitated the victimization of women.

Will this be a game-changer for those who want to sell sex online? Many worry that those involved in the sex trade business will simply go underground, move to other online sites, or even find other places on Craigslist to ply their trade.

Here’s a news story from CBS News.

Tiger Woods, did you learn anything?

Nike just released a new ad featuring Tiger Woods and the voice of his deceased father. The voice over by Earl Woods concludes with the line, “Did you learn anything?” My question to Nike is, “did YOU learn anything?”

You can see the spot here and read more about it here. Stephen Colbert even weighed in with alternate versions of the spot.

People I’ve spoken to see the spot as polarizing…they either love it or hate it. One possible explanation for the divergent views is that the blank expression on Tiger’s face, and the polysemic nature of the phrases spoken by Tiger’s late father, allows the viewer to project onto the spot what the viewer already feels. If you believe that Tiger still has penance to perform, this spot is unlikely to convince you to give him a pass.

Nike may be hoping that his fans are predisposed to extend an olive branch to Tiger…but early responses suggest that the public is not quite ready to do that. The Tiger brand was built on his squeaky-clean image and his role as father, son and husband. That all came crashing down with revelations of Tiger’s “transgressions” and rumors about his father’s indiscretions.

Nike may have erred by jumping the gun and this spot may, in the end, be a detour on Tiger’s road to recovery.

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